Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 1, 2024
At Affinity Xpress, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and logistics services.
Information We Collect
- Personal information you provide when creating shipments (name, address: Venture Tower (Ground Floor), Plot # 3, Bir-Uttam A.K. Khandakar Road, Mohakhali C/A, Dhaka-1212, Bangladesh, phone, email)
- Payment information for processing transactions
- Tracking and delivery preferences
- Communication records when you contact our support team
- Website usage data through cookies and analytics tools
How We Use Your Information
- Process and fulfill your shipping requests
- Provide tracking updates and delivery notifications
- Process payments and prevent fraud
- Improve our services and customer experience
- Send important service updates and promotional communications
- Comply with legal and regulatory requirements
Information Sharing
- With delivery partners to complete your shipments
- With payment processors to handle transactions
- With customs authorities for international shipments
- With law enforcement when required by law
- With service providers who help us operate our business
- We never sell your personal information to third parties
Data Security
- Industry-standard encryption for data transmission
- Secure servers with regular security updates
- Access controls limiting who can view your information
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Incident response procedures for any security breaches
Your Rights
Access & Correction
Request access to your personal information and correct any inaccuracies.
Data Portability
Request a copy of your data in a structured, machine-readable format.
Deletion
Request deletion of your personal information, subject to legal requirements.
Opt-out
Unsubscribe from marketing communications at any time.
Cookies & Tracking
We use cookies and similar technologies to enhance your experience on our website:
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer.